SadiHost Terms and Conditions

Effective Date: 8 October 2026 Service Provider: Sadicom Ltd, trading as SadiHost Email: info@sadi.co.ke Phone/WhatsApp: +254 727 368 241 Office: View Park Towers, Nairobi, Kenya

These Terms and Conditions govern the use and purchase of hosting, domain registration, email, VPS and other related services provided by SadiHost.

By purchasing or using any SadiHost service, you agree to these Terms and Conditions. If you do not agree with these terms, you should not purchase or use SadiHost services.

1. About SadiHost

SadiHost is a web hosting and domain services brand operated by Sadicom Ltd in Kenya.

SadiHost provides services including, but not limited to:

• Web hosting
• VPS/private hosting
• Domain registration and management
• Business email hosting
• SSL certificates
• Website-related hosting services
• Server and hosting-related technical services

Specific services and features depend on the package purchased.

2. Account Registration

Customers may be required to provide accurate information when creating an account or purchasing a service.

Customers are responsible for:

• Providing accurate and current information.
• Keeping their account information updated.
• Protecting their login credentials.
• Keeping passwords confidential.
• All activity performed through their account.

Customers must immediately notify SadiHost if they believe their account has been accessed without authorization.

SadiHost reserves the right to request information necessary to verify an account or transaction where reasonably required for security, fraud prevention or service administration.

3. Hosting Services

SadiHost provides hosting resources according to the package purchased.

Hosting specifications, including storage, number of websites, RAM, bandwidth and other features, are subject to the package description applicable at the time of purchase.

Customers must not use hosting services for activities that violate these Terms, applicable Kenyan law, or the laws applicable to the location from which the service is being used.

SadiHost may monitor server performance and resource consumption to protect the stability, security and availability of its infrastructure.

4. Domain Registration

Domain registrations are subject to the rules and policies of the relevant domain registry.

Registration of a domain does not guarantee permanent ownership of the domain. Domains must be renewed before their expiry date to maintain registration.

Customers are responsible for:

• Providing accurate registrant information.
• Keeping domain contact information current.
• Renewing domains before expiry.
• Complying with applicable domain registry requirements.

Some domain extensions may have additional eligibility, verification or registration requirements.

SadiHost may be required to follow instructions, policies or decisions of the applicable domain registry.

5. Domain Expiry and Renewal

Customers are responsible for monitoring their domain expiry dates.

Where applicable, SadiHost may send renewal reminders to the customer's registered email address. Failure to receive a reminder does not remove the customer's responsibility to renew the domain.

An expired domain may become suspended, deactivated, transferred to a redemption period, deleted or made available for registration by another party depending on the applicable registry rules.

SadiHost cannot guarantee that an expired domain can be recovered.

6. Payments and Pricing

All service fees must be paid according to the applicable price displayed by SadiHost at the time of purchase.

Prices may change from time to time. Changes to prices will generally apply to new purchases and future renewals unless otherwise stated.

Customers are responsible for ensuring that payments are completed correctly and on time.

Services may be suspended or terminated where payment remains outstanding.

Promotional prices, discounts and introductory offers may be subject to specific conditions and may not necessarily apply to renewals.

7. Service Suspension

SadiHost may suspend a service where reasonably necessary, including in circumstances involving:

• Non-payment or overdue invoices.
• Violation of these Terms and Conditions.
• Illegal or abusive activity.
• Security threats.
• Malware or compromised accounts.
• Excessive resource usage that negatively affects other customers or infrastructure.
• Spam or abuse complaints.
• Fraudulent transactions.
• Requests or requirements from competent authorities or applicable service providers.
• Activities that place SadiHost's infrastructure or other customers at risk.

Where reasonably practical, SadiHost may notify the customer before suspension. However, immediate suspension may occur where necessary to protect systems, customers or third parties.

8. Prohibited Activities

SadiHost services must not be used for illegal, fraudulent, malicious or abusive activities.

Prohibited activities include, but are not limited to:

• Phishing or credential theft.
• Malware distribution.
• Hacking or unauthorized access.
• Distribution of malicious software.
• Fraud or scams.
• Identity theft.
• Spam or unsolicited bulk communications that violate applicable laws or provider policies.
• Hosting content intended to facilitate criminal activity.
• Copyright or intellectual-property infringement.
• Attacks against other systems or networks.
• Unauthorized cryptocurrency mining where it negatively affects shared infrastructure.
• Hosting material that violates applicable law.
• Attempting to bypass server, account or network security.
• Using SadiHost infrastructure to attack or disrupt other services.

SadiHost may suspend or terminate accounts involved in prohibited activities.

9. Customer Content and Responsibility

Customers retain responsibility for the websites, files, databases, applications, emails and other content stored or transmitted through their accounts.

Customers are responsible for ensuring that their content:

• Is lawful.
• Does not infringe third-party rights.
• Does not contain malicious software.
• Does not violate applicable regulations.
• Does not violate these Terms and Conditions.

SadiHost does not claim ownership of customer content merely because it is hosted on SadiHost infrastructure.

10. Backups and Data Protection

Customers are responsible for maintaining their own backups of important websites, databases, emails and other data.

Where SadiHost provides backups as part of a particular service, those backups are intended as a recovery mechanism and should not be considered the customer's only copy of important data.

SadiHost will take reasonable measures to maintain service infrastructure, but cannot guarantee that every file or database can always be recovered following hardware failure, software failure, cyberattack, accidental deletion or other events.

Customers should maintain independent backups of critical information.

11. Server and Resource Usage

Shared hosting services operate within a shared infrastructure.

Customers must use server resources reasonably and in accordance with the purchased package.

Activities that significantly affect server stability, network performance or other customers may result in account review, restriction, suspension or migration to a more appropriate service.

Where possible, SadiHost may recommend upgrading to a higher package or VPS when a customer's requirements exceed the intended use of their current package.

12. Email Services

Customers using SadiHost email services are responsible for ensuring that their email accounts are not used for spam, fraud, phishing or other abusive activities.

Customers must protect their email passwords and devices from unauthorized access.

SadiHost may take action against email accounts involved in spam, malware, phishing or other abuse to protect the wider email infrastructure and other customers.

13. SSL Certificates

Where a hosting package includes a free SSL certificate, SadiHost will provide the certificate subject to the availability and requirements of the relevant SSL provider and hosting environment.

SSL certificates do not guarantee that a website is secure from hacking, malware or vulnerabilities.

Customers remain responsible for maintaining secure website software, plugins, themes, passwords and applications.

14. Third-Party Software

Hosting environments may support third-party applications and software such as content management systems, frameworks, plugins and other applications.

SadiHost does not guarantee that every third-party application will work with every hosting environment.

Customers are responsible for keeping their software, plugins, themes, scripts and applications updated and secure.

SadiHost is not responsible for problems caused by third-party software.

15. Technical Support

SadiHost provides support for its hosting and domain services.

Customers may contact SadiHost through:

Email: info@sadi.co.ke Phone/WhatsApp: +254 727 368 241

Support may include assistance with hosting-related configuration, domains and other services provided by SadiHost.

Support does not necessarily include development or maintenance of third-party websites, applications or custom software unless such services have been separately agreed upon.

16. Service Availability

SadiHost aims to provide reliable and stable services but does not guarantee uninterrupted or error-free service unless a separate written service-level agreement specifically provides otherwise.

Service interruptions may occur because of:

• Scheduled maintenance.
• Hardware or software failures.
• Network problems.
• Cyberattacks.
• Third-party infrastructure failures.
• Domain registry issues.
• Internet service disruptions.
• Events outside SadiHost's reasonable control.

SadiHost will take reasonable steps to restore affected services as soon as practical.

17. Maintenance

SadiHost may perform scheduled or emergency maintenance to improve, upgrade, secure or repair its infrastructure.

Where reasonably practical, customers may be notified of scheduled maintenance that is expected to materially affect services.

Emergency maintenance may occur without advance notice where necessary to protect infrastructure or customer data.

18. Refunds and Cancellations

Any refund or cancellation request will be handled according to the specific service, applicable purchase terms and SadiHost's refund policy, where applicable.

Certain services may be non-refundable once registration, provisioning or activation has occurred, particularly third-party services such as domain registrations.

Customers should contact SadiHost before purchasing if they require clarification regarding cancellation or refund eligibility.

SadiHost may decline refunds where services have been suspended or terminated because of a customer's violation of these Terms and Conditions.

19. Termination

A customer may request cancellation of a service through the appropriate SadiHost support or account process.

SadiHost may terminate a service where:

• The customer seriously or repeatedly violates these Terms.
• The service is used for illegal or abusive activities.
• The customer fails to pay applicable charges.
• The account creates a significant security risk.
• Termination is required by law, a competent authority, registry or upstream provider.

Upon termination, access to the affected service and associated data may be removed after the applicable service period and any relevant retention period.

Customers are responsible for obtaining their data before service termination where access is available.

20. Intellectual Property

SadiHost's website, branding, logos, graphics, content, systems and other proprietary materials remain the property of SadiHost or their respective owners.

Customers may not copy, reproduce, modify, distribute or commercially exploit SadiHost proprietary materials without permission.

Customers retain ownership of content they lawfully upload to their hosting account, subject to applicable third-party rights.

21. Privacy

SadiHost may collect and process customer information necessary to:

• Create and manage accounts.
• Process orders and payments.
• Register and manage domains.
• Provide customer support.
• Maintain and secure services.
• Communicate with customers about their services.
• Meet legal and regulatory obligations.

SadiHost will handle personal information in accordance with applicable Kenyan data-protection requirements and its applicable Privacy Policy.

Customers should avoid submitting unnecessary sensitive information through support channels.

22. Third-Party Services

Some SadiHost services may depend on third-party providers, including domain registries, SSL providers, payment providers, software providers, data centres and network providers.

SadiHost is not responsible for interruptions or failures caused solely by third-party services beyond SadiHost's reasonable control.

Third-party services may have their own terms and policies.

23. Limitation of Liability

To the extent permitted by applicable law, SadiHost shall not be liable for indirect, incidental, special or consequential losses arising from the use or inability to use its services.

This may include loss of:

• Revenue
• Business opportunities
• Profits
• Data
• Reputation
• Expected savings

Customers are responsible for maintaining appropriate backups and security measures for their websites and data.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

24. Customer Indemnification

To the extent permitted by law, customers agree to protect and indemnify SadiHost against reasonable claims, losses or expenses arising from:

• The customer's unlawful use of SadiHost services.
• Customer content.
• Violation of these Terms.
• Infringement of third-party rights.
• Unauthorized activities conducted through the customer's account.

25. Changes to Services

SadiHost may modify, improve, replace or discontinue services or features from time to time.

Where a significant change materially affects an existing service, SadiHost may provide reasonable notice where practical.

Package specifications and prices may change for future purchases or renewals.

26. Changes to These Terms

SadiHost may update these Terms and Conditions from time to time.

The updated version will become effective when published through the appropriate SadiHost website or otherwise communicated to customers.

Continued use of SadiHost services after an update may constitute acceptance of the revised Terms, subject to applicable law.

27. Force Majeure

SadiHost shall not be responsible for failure or delay caused by circumstances beyond its reasonable control.

These may include:

• Natural disasters.
• Fire.
• Floods.
• Power failures.
• Internet or telecommunications failures.
• Cyberattacks.
• Government actions.
• War or civil unrest.
• Pandemics.
• Third-party infrastructure failures.
• Other events beyond reasonable control.

28. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any dispute should first be addressed through good-faith communication between the customer and SadiHost.

Where a dispute cannot be resolved through reasonable communication, the appropriate courts or dispute-resolution mechanisms in Kenya may have jurisdiction, subject to applicable law.

29. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

30. Entire Agreement

These Terms and Conditions, together with any applicable service-specific terms, order details, policies and agreements, constitute the agreement governing the customer's use of SadiHost services.

Where a specific written agreement conflicts with these general Terms and Conditions, the specific agreement may take precedence for the service covered by that agreement.

Contact SadiHost

For questions about these Terms and Conditions, hosting, domains or other SadiHost services:

SadiHost Operated by: Sadicom Ltd Email: info@sadi.co.ke Phone/WhatsApp: +254 727 368 241 Office: View Park Towers, Nairobi, Kenya

Hosting Orders: sadihost.co.ke/order/products Domain Orders: sadihost.co.ke/order/domains

These Terms are a business-oriented draft and should be reviewed by a qualified Kenyan lawyer before being adopted as SadiHost's final legally binding terms, particularly the refund, liability, privacy/data-protection and domain-registration provisions.